Cancellation & Advance Payment Policy
At RnR Premium Stay, we understand that travel plans may change due to personal, professional, or unforeseen circumstances. To ensure complete transparency and provide clarity to our guests, the following Cancellation & Advance Payment Policy applies to all room reservations made directly with us or through applicable booking channels.
Guests are requested to carefully review this policy before confirming their reservation. By making an advance payment and confirming a booking, the guest acknowledges and agrees to the terms and conditions mentioned below.
1. Advance Payment for Room Booking
An advance payment may be required to confirm and secure a room reservation. The advance amount helps us reserve the selected room for the specified dates and prepare the accommodation and associated services for the guest's arrival.
A booking will be considered confirmed only after the required advance payment has been received and the reservation confirmation has been issued by the property or its authorized representative.
The advance payment is linked specifically to the confirmed booking and cannot be transferred, adjusted, or refunded except as permitted under the terms of this policy.
2. Advance Payment Adjustment
If a guest is unable to proceed with the original booking but wishes to make another room reservation, the advance amount may be adjusted against a new room booking, subject to room availability and approval by the property.
The following conditions will apply:
- The adjustment can only be made against a new room reservation.
- The new booking will be subject to availability for the requested dates.
- The advance amount from the original booking will be considered for adjustment against the new reservation.
- If the tariff of the new room or booking is higher than the original booking, the difference in amount will be payable by the guest.
- Any applicable additional charges, taxes, or service charges associated with the new booking will be payable as applicable.
- The adjustment cannot be converted into cash or used for purposes other than a new room booking.
- The adjustment is applicable only to the booking for which the guest requests the change and is subject to the property's approval.
An adjustment request should be communicated to the property as early as possible so that suitable accommodation can be checked and arranged.
3. Cancellation Policy
We understand that guests may sometimes need to cancel their reservations. Refund eligibility will depend on the time at which the cancellation request is received in relation to the scheduled check-in date.
Cancellation 3 Days or More Before Check-In
If the booking is cancelled at least 3 days prior to the scheduled check-in date, the advance payment will be eligible for a refund, subject to verification of the booking and applicable payment terms.
The refund will be processed through the applicable payment method or channel, wherever possible. The time taken for the refund to reflect in the guest's account may vary depending on the payment gateway, bank, card issuer, or financial institution.
Cancellation Less Than 3 Days Before Check-In
If the booking is cancelled less than 3 days prior to the scheduled check-in date, 50% of the advance payment will be refundable, while the remaining 50% will be treated as non-refundable.
The non-refundable portion may be retained to compensate for reservation commitments, room blocking, administrative arrangements, and potential loss of availability caused by the late cancellation.
4. Cancellation Request and Confirmation
Cancellation requests should be communicated through the official contact details or booking channel used to make the reservation.
A cancellation will be considered valid only after it has been acknowledged or confirmed by the property or the relevant booking platform.
Guests are advised to retain their booking confirmation and cancellation acknowledgement until the applicable refund or adjustment has been completed.
The applicable cancellation period will be determined based on the date and time when the cancellation request is officially received.
5. Refund Processing
Eligible refunds will be initiated after the cancellation request and booking details have been reviewed.
Although we aim to process eligible refunds promptly, the actual credit time may depend on the payment gateway, bank, card provider, or third-party booking platform.
Where a booking has been made through an online travel agency or another third-party platform, the refund may be governed by the terms and processing procedures of that platform.
Any applicable transaction charges, gateway charges, taxes, or other deductions, where relevant and permitted under the booking terms, may be handled according to the applicable payment and booking conditions.
6. Important Booking Conditions
This policy applies to standard room bookings unless a specific promotional offer, package, event booking, group booking, or special rate has separate cancellation and payment conditions.
In case of any special booking terms communicated at the time of reservation, those specific terms may take precedence over the standard cancellation policy.
Guests are encouraged to check the cancellation terms displayed at the time of booking before making the advance payment.
7. No-Show Policy
If a guest does not arrive at the property on the scheduled check-in date without providing a valid cancellation request in accordance with the applicable cancellation terms, the booking may be treated as a no-show.
In such cases, the advance payment may be subject to the applicable booking and cancellation conditions and may not be eligible for a refund.
8. Final Note
At RnR Premium Stay, our objective is to maintain a fair and transparent booking process while providing flexibility wherever reasonably possible.
All refunds and advance payment adjustments are subject to room availability, the applicable cancellation period, booking terms, payment conditions, and verification by the property.
By confirming a reservation, the guest confirms that they have read, understood, and accepted the Cancellation & Advance Payment Policy applicable to their booking.
For any questions regarding cancellation, refund eligibility, or advance payment adjustment, guests are encouraged to contact the property before making a cancellation request.